Terms of Service

Welcome to Ecropolis (“Ecropolis,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, products, software, and professional services.

By accessing our website or engaging our services, you agree to these Terms.

1. Our Services

Ecropolis provides services including but not limited to:

• Website design and development
• Shopify app development
• Custom software development
• AI-powered software solutions
• Cloud infrastructure consulting
• Managed hosting
• Website maintenance
• Technical consulting
• SaaS products

Specific projects may also be governed by a separate proposal, statement of work (SOW), or service agreement. If there is a conflict, the signed agreement controls.

2. Quotes & Proposals

Quotes are valid for 30 days unless otherwise stated.

Project timelines are estimates and depend upon:

• timely client feedback
• content delivery
• third-party approvals
• platform limitations

3. Client Responsibilities

Clients agree to:

• provide accurate information
• supply required content and assets
• review work in a timely manner
• maintain proper licensing for materials provided
• safeguard login credentials

Delays caused by missing client information may affect project timelines.

4. Intellectual Property

Unless otherwise agreed:

• Clients retain ownership of their trademarks, logos, text, and media.
• Ecropolis retains ownership of its software, frameworks, internal tooling, reusable code libraries, templates, methodologies, and proprietary systems.

Custom software developed specifically for a client will transfer as described in the applicable agreement.

5. Open Source Software

Our projects may include open-source components licensed under their respective licenses.

Nothing in these Terms overrides those licenses.

6. Software Products

Some Ecropolis products are offered as Software as a Service (SaaS).

Subscriptions may include:

• recurring billing
• feature updates
• security updates
• bug fixes

Features may evolve over time as products improve.

7. Availability

We strive for high availability but cannot guarantee uninterrupted service.

Maintenance, upgrades, internet outages, and third-party failures may occasionally affect availability.

8. Third-Party Services

Projects may integrate with services including:

• Shopify
• Cloudflare
• Akamai Cloud
• Stripe
• SendGrid
• Twilio
• Google
• Microsoft
• WordPress

We are not responsible for outages, pricing changes, or policy changes made by third-party providers.

9. Payments

Invoices are due according to the applicable agreement.

Late payments may result in:

• project suspension
• hosting suspension
• delayed deliverables

Recurring subscriptions automatically renew until cancelled unless otherwise stated.

10. Hosting

For managed hosting customers:

We perform reasonable efforts to maintain security, backups, and availability.

No hosting environment is immune from outages or cyberattacks.

Clients remain responsible for maintaining ownership of their domains and external service accounts unless specifically managed by Ecropolis.

11. AI-Assisted Development

Ecropolis uses modern AI-assisted tools to improve:

• software development
• documentation
• testing
• content generation
• project planning

All deliverables are reviewed by human developers before delivery.

Clients remain responsible for reviewing business-specific content before publication.

12. Warranties

Services are provided “as is.”

We do not guarantee:

• search engine rankings
• business outcomes
• sales performance
• uninterrupted operation

13. Limitation of Liability

To the maximum extent permitted by law, Ecropolis shall not be liable for:

• lost profits
• indirect damages
• consequential damages
• business interruption
• loss of data

Our total liability shall not exceed the amount paid for the services giving rise to the claim during the preceding twelve (12) months.

14. Indemnification

Clients agree to indemnify Ecropolis against claims arising from:

• materials supplied by the client
• copyright infringement by client content
• unlawful business practices
• misuse of delivered software

15. Confidentiality

Both parties agree to protect confidential information shared during a project.

This obligation survives completion of the engagement.

16. Termination

Either party may terminate services according to the applicable agreement.

Fees earned through the termination date remain payable.

17. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

18. Contact

Ecropolis, LLC 8001 Valcasi Dr. Suite 101 Arlington, TX 76001

info@ecropolis.com