Terms of Service

Welcome to Ecropolis (“Ecropolis,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, products, software, and professional services.

By accessing our website or engaging our services, you agree to these Terms.

How these Terms fit with our brands

Ecropolis operates a number of brands and products, and takes payment through a single Ecropolis account. Whichever brand you bought from, your contract is with Ecropolis, LLC — the brand is the name of the product, not the party you are dealing with.

These Terms are the general agreement covering every one of them. Individual products publish their own terms covering what that product includes, what it costs, and its own return or cancellation policy. Both apply together:

• These Terms govern the relationship — who you are contracting with, payment, liability, confidentiality, and governing law.
• The product’s own terms govern that product — what you get, and the returns and cancellation policy for it.

Where the two conflict on a point specific to a product, the product’s own terms control for that purchase. Where a signed proposal or statement of work exists, that controls over both.

Who you are under these Terms

We sell to two different kinds of customer, and some terms apply to only one of them:

• Business customers — companies and sole traders engaging us for websites, software, hosting, support or consulting, and businesses selling through our platforms. Most of these Terms are written with you in mind.
• Consumers — individuals buying a product or service for personal use rather than for a business.

If you are a consumer, nothing in these Terms removes rights you have under consumer protection law that cannot be waived by agreement. Where these Terms give you less than the law gives you, the law applies.

1. Our Services

Ecropolis provides services including but not limited to:

• Website design and development
• Shopify app development
• Custom software development
• AI-powered software solutions
• Cloud infrastructure consulting
• Managed hosting
• Website maintenance
• Technical consulting
• SaaS products

Specific projects may also be governed by a separate proposal, statement of work (SOW), or service agreement. If there is a conflict, the signed agreement controls.

2. Quotes & Proposals

Quotes are valid for 30 days unless otherwise stated.

Project timelines are estimates and depend upon:

• timely client feedback
• content delivery
• third-party approvals
• platform limitations

3. Client Responsibilities

Clients agree to:

• provide accurate information
• supply required content and assets
• review work in a timely manner
• maintain proper licensing for materials provided
• safeguard login credentials

Delays caused by missing client information may affect project timelines.

4. Intellectual Property

Unless otherwise agreed:

• Clients retain ownership of their trademarks, logos, text, and media.
• Ecropolis retains ownership of its software, frameworks, internal tooling, reusable code libraries, templates, methodologies, and proprietary systems.

Custom software developed specifically for a client will transfer as described in the applicable agreement.

5. Open Source Software

Our projects may include open-source components licensed under their respective licenses.

Nothing in these Terms overrides those licenses.

6. Software Products

Some Ecropolis products are offered as Software as a Service (SaaS).

Subscriptions may include:

• recurring billing
• feature updates
• security updates
• bug fixes

Features may evolve over time as products improve.

7. Availability

We strive for high availability but cannot guarantee uninterrupted service.

Maintenance, upgrades, internet outages, and third-party failures may occasionally affect availability.

8. Third-Party Services

Projects may integrate with services including:

• Shopify
• Cloudflare
• Akamai Cloud
• Stripe
• SendGrid
• Twilio
• Google
• Microsoft
• WordPress

We are not responsible for outages, pricing changes, or policy changes made by third-party providers.

9. Payments

Invoices are due according to the applicable agreement.

Late payments may result in:

• project suspension
• hosting suspension
• delayed deliverables

Recurring subscriptions automatically renew until canceled unless otherwise stated.

10. Returns, Refunds & Cancellations

Because we sell services, digital products and physical goods, there is no single refund rule that would be honest across all of them. The return and cancellation policy that applies to your purchase is the one published by the product you bought from, linked from that product’s own site and shown at checkout. What follows is the general position where a product says nothing more specific.

Services and project work. Fees for work already performed are not refundable. Where a project is canceled before work begins, deposits and up-front fees are refundable in full. Where it is canceled part-way, fees earned to the termination date remain payable, as set out under Termination below.

Subscriptions. Canceling stops the next renewal rather than refunding the current period. Unless the product says otherwise, service continues to the end of the period already paid for. We do not pro-rate part-months.

Digital products and software. Not refundable once delivered, downloaded or activated, except where the product’s own terms say otherwise or the law requires it.

Physical goods. Returnable in line with the return policy published by the brand you bought from, which will state the return window and its condition requirements.

Consumers. If you are a consumer, any statutory right to cancel or return applies in addition to the above, and we will honor it whatever the product’s own policy says.

How to ask. Contact the brand you bought from, or ecropolis.com/contact if you are not sure. Payment disputes raised with your card issuer before you have contacted us are slower to resolve for everyone, so please talk to us first.

11. Hosting

For managed hosting customers:

We perform reasonable efforts to maintain security, backups, and availability.

No hosting environment is immune from outages or cyberattacks.

Clients remain responsible for maintaining ownership of their domains and external service accounts unless specifically managed by Ecropolis.

12. AI-Assisted Development

Ecropolis uses modern AI-assisted tools to improve:

• software development
• documentation
• testing
• content generation
• project planning

All deliverables are reviewed by human developers before delivery.

Clients remain responsible for reviewing business-specific content before publication.

13. Warranties

Services are provided “as is.”

We do not guarantee:

• search engine rankings
• business outcomes
• sales performance
• uninterrupted operation

14. Limitation of Liability

To the maximum extent permitted by law, Ecropolis shall not be liable for:

• lost profits
• indirect damages
• consequential damages
• business interruption
• loss of data

Our total liability shall not exceed the amount paid for the services giving rise to the claim during the preceding twelve (12) months.

15. Indemnification

Clients agree to indemnify Ecropolis against claims arising from:

• materials supplied by the client
• copyright infringement by client content
• unlawful business practices
• misuse of delivered software

16. Confidentiality

Both parties agree to protect confidential information shared during a project.

This obligation survives completion of the engagement.

17. Termination

Either party may terminate services according to the applicable agreement.

Fees earned through the termination date remain payable.

18. Changes to These Terms

We may update these Terms. Each version carries an effective date, shown at the top of this page, and the current version is always the one published here.

Where a change materially affects what either of us owes the other, we will give notice to active customers before it takes effect — by email where we hold an address for you. Continuing to use our services after that date means the updated Terms apply. Corrections that do not change either party’s obligations take effect when posted.

Where you accepted terms at checkout, we record which version you accepted, so the document you agreed to stays identifiable after this page has moved on.

19. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

20. Text Messaging (SMS)

Some Ecropolis products send text messages to people who ask to receive them.

Programs. Two messaging programs operate under the Ecropolis brand:

• Appointment reminders (VendorStreet) — booking confirmations and reminders for customers who booked an appointment and gave consent at the time of booking.
• Marketing messages — promotional messages from Ecropolis and the retail brands we operate, sent to people who subscribed through a sign-up form, an in-store QR code, or a market sign-up page, and who then confirmed by replying YES.

Consent. Consent is never pre-selected and is never a condition of purchase.

Message frequency. Frequency varies. Appointment programs send messages tied to your own bookings; marketing programs send up to a few messages per month.

Cost. Message and data rates may apply. Ecropolis does not charge for these messages; your mobile carrier may.

Opting out. Reply STOP to any message to stop receiving them. You will get one confirmation and no further messages. Reply START to resubscribe.

Help. Reply HELP to any message, or reach us at ecropolis.com/contact.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Privacy. Mobile information and SMS consent are never shared with or sold to third parties or affiliates for marketing purposes. See our Privacy Policy.

21. Contact

Ecropolis, LLC 8001 Valcasi Dr. Suite 101 Arlington, TX 76001

ecropolis.com/contact